Question:
How do I get my refund from the recalled baby floats?
Answer (from the company):
Dear Aqua Leisure Customer,
Thank you for your interest in participating in the recall. The first thing to do is confirm that you have a boat that is part of the recall. You can do this by visiting our website at
www.aqualeisure.com or
www.cpsc.gov. Please review the press release and confirm that your boat is one of the affected styles.
If you determine that your boat is one of the affected styles, please refer to the inflation valve on the boat. A date between 08/02 and 07/08 is molded on the valves of recalled products. Products NOT INCLUDED in the recall can be identified with the lettering NP or 6P molded on the valve.
If your boat has been recalled, you will need to cut out the material that contains the inflation valve AND the writing next to the valve (this material shows the Aqua-Leisure trademark and the copyright date). This serves two purposes: (1) it will destroy the product so it cannot be used, and (2) it will allow Aqua-Leisure and CPSC to track important information about the recall.
Please send the above mentioned items to...
Aqua Leisure Industries, PO Box 239, Avon, MA 02322, ATTN: Product Recall.
PLEASE INCLUDE YOUR SALES RECEIPT FOR A FULL REFUND. IF YOU DO NOT HAVE THE SALES RECEIPT, YOU WILL RECEIVE THE AVERAGE RETAIL PRICE OF $10 UNLESS YOU HAVE THE SA-3252 SING-ALONG WHICH IS $13. YOU WILL RECEIVE YOUR REFUND WITHIN FOUR TO SIX WEEKS OF US RECEIVING THE ABOVE MENTIONED ITEMS.
Canadian customers will receive a check in Canadian currency for the equivalent of 10 U.S. dollars or 13 U.S. dollars for the SA-3252.
If you have any questions, please call our Customer Care department at 1-866-807-3998, Monday through Friday, 8.30 AM to 5.30 PM, Eastern Standard Time.
Sincerely,
Aqua Leisure Customer Care