Quoting Tiger Lily ♥:" Any time I've ever complained I get a, "We're terribly sorry this happened. We will do what we can to ensure it doesn't happen again." or "You have to understand...these things happen.""
I complained about the mail man who lost my real birth certificate because he just left our mail on the doorstep in the rain on our street where someone probably took it or it blew away.....and the USPS is like, we're not responsible for the mail, we just deliver it.
So now I have to go to NJ and get a new birth certificate. Ugh!