Quoting LivvieLousMama:" First off I am so sorry you had such a smurffy day. That is awful. Second I hope they catch the lady. ... [snip!] ... used to it by now." He smurfed up because my husband's teaches the administrator's son. ;) He was bitched out for three hours."
I'm so sorry for that
I'm going to speak to my lawyer and figure out what to say to make sure that they know that I'm serious. I don't want any money... but I do want to make sure that they never treat someone else like that again.