posted 7th Feb
We appreciate that our Facebook community is so engaged and willing to share their point of view. Whenever you have questions about one of our products, it's important that you're in the know about what we know. It's also important that you have the most accurate and up-to-date information from us. This is where you can find answers to some of your most pressing questions. Let's keep the lines of communication open.
Q. What kind of mold is it?
A. Without the opportunity to obtain the sample, we’re unable to confirm the exact type of mold that was found. However in the past, when we’ve had the chance to have an independent lab analyze a sample, it was confirmed to be mold. They confirmed that the mold was similar to hundreds of other food-related molds and is relatively common.
Mold that forms on food and beverages is usually a common mold. It's generally much like common bread mold, though it may look different depending on where it forms. And yes, it can be ugly, gross and totally unappealing.
It would be great if foods stayed fresh forever. But the basic laws of science and nature dictate that most foods eventually spoil and get moldy.
Q. How does Kraft Foods know the mold is not harmful?
A. While unpleasant, it is more of a quality rather than a safety issue. However, we take consumer concerns very seriously. When we had the opportunity to look at a sample in the past, we have sent it to a leading, accredited lab for testing. They independently confirmed it was mold. Because this product contains no preservatives, the beverage can spoil and mold can grow. That's why discarding leaking or damaged packages is the right step. In fact, we include a message on the carton encouraging people to do this.
Q. So, this is a common occurrence?
A. No, but among the many, many millions of pouches we sell each year, it does happen from time to time because the product is preservative free. And that's exactly why we include a message on the carton that consumers should discard any leaking or damaged packages.
Q. Other people have posted photos of mold in Capri Sun. What gives?
A. The reality is, mold spores are literally everywhere. That’s why most foods, especially those without preservatives, eventually spoil and get moldy. Our quality controls are designed to minimize this exposure.
Since there are no preservatives in our drinks, mold can grow, especially in a leaking pouch. That’s why we placed a statement on the carton recommending leaky pouches be discarded. Among the many, many millions of pouches we sell each year, It doesn’t happen very often. But if it does, we want to hear about it.
Q. Does the mold form more often in warm weather?
A. The weather or humidity has little or no effect on whether mold forms in this product. Given that there are no preservatives in the product, even a microscopic hole can introduce air and mold can begin to form.
Q. What can you do to prevent this?
A. Adding preservatives would be one option but we know that consumers appreciate that Capri Sun is preservative free. Through the years, we have made adjustments to minimize leaks. However, there's just no way to guarantee a pouch is never cut or punctured. That's why there's a statement on the carton, recommending consumers discard any leaky pouches.
Q. Why are you not issuing a recall?
A. We checked our quality control records, product samples and recent consumer contacts for issues or patterns. Nothing unusual was found that would indicate there was a broader problem.
The reality is, mold spores are literally everywhere. That’s why most foods, especially those without preservatives, eventually spoil and get moldy. Our quality controls are designed to minimize this exposure. Since there are no preservatives in our drinks, mold can grow, especially if there is a small hole or leak in the pouch.
Q. Was cost a consideration in not issuing a recall?
A. Not at all. The safety of our products and the well-being of our consumers are our highest priorities. Based on some previous incidents, we’re reasonably certain the problem was mold.
Q. What if you have mold allergies?
A. Typically, mold must be inhaled to cause allergic symptoms. When mold is found in Capri Sun, it is immersed in liquid which would prevent the spores from becoming airborne and inhaled.