Quoting ♫ boobook ♫:" One of my DS Dr.'s suggested threatening to contact the news companies in regards to my sons communication ... [snip!] ... we are willing to jump through hoops to get it and it's wrong. I'm on the fence. What do you think? Wait or call and demand?"
I would call and threaten them, no one wants negative media and to deny a kid a device they need would look super bad on the company and possibly cause a loss of business. With the media and internet it wouldn't take long for millions of people to hear about what the company is doing.