Quoting Alex's Mommy 11/09:" I can't get a hold of anyone :p So does that mean the he won't be covered when I go to the docs today ... [snip!] ... and all but it sucks I have been calling like twice a day for the past 3 days and still have not gotten a hold of anyone :p"
They don't answer the phone a lot. Your best bet is to go up there. I know when I had my kids, I had to go to the office and get a certified temporary card with their stamp on it. The hospital billed me for their care, but I just had to call and give them the number once I received it.