Anyone bought from iron fist lately?

I bought 2 pairs of shoes a week ago, I've emailed 4 times and haven't had a single reply. Is their customer service always this slow?
My reward points haven't been applied to My account yet either. I had issues with the checkout using my credit card so went the Paypal route and I seems to have work, the funds have left my account, and my IF account says my order is "complete" (which I wouldn't think it is because I haven't received them yet.)
Also the website terms says there will be a tracking code on my confirmation email for USPS and there's not! But I don't actually know what I'm looking for... Help?! I want to know where my shoes are and I want my reward points!
What kind of tracking code am I looking for in the email?

Bump......

Is she on here?

What?
10 characters

Oh it's a clothing brand lol

I got an email back about half an hour ago saying you don't get reward points for making purchases. Which is crap because it states on their website 3 or 4 times that you do.
I'm really disappointed at their poor customer service for being such an established expensive brand they have smurf customer service skills. It shouldn't take a week to reply to emails.

Quoting h*:" I got an email back about half an hour ago saying you don't get reward points for making purchases. Which ... [snip!] ... being such an established expensive brand they have smurf customer service skills. It shouldn't take a week to reply to emails."

I would ask paypal for a refund. Because it seems like a scam if they dont have reward points. Or ask to speak with a manager.

I bought from their official website http://www.ironfistclothing.com/

They said they have reward points but not on purchases, but it states on their website they do for purchases.


Here just incase you're interested lol

And


I haven't misread anything have I? It clearly states you get points for purchases? I just want to make sure I'm right before replying to the email lol


This is the email saying you don't get points for purchases
Hi!
We're sorry, but you do not accumulate points just for purchasing. Please feel free review your items to receive rewards points!
Thanks!

-----Original Message-----
From: CustomerSupport [mailto:support@noirempire.com]
Sent: Sunday, November 04, 2012 1:31 PM
To: info
Subject: Contact Form

Name: Me
E-mail:
Telephone:

Comment: Hi when will my reward points be applied to my account from my purchase?
________________________________________________________



I'm pretty pissed