Quoting Jas ♥:" Well that doesn't seem right. Cavities aren't an obvious problem unless you know what you're looking ... [snip!] ... so how would you know unless a professional examines their teeth? Waiting for something "obvious" can mean more dental work."
It honestly sounds like laziness. Like, I know that dealign with a kid younger then 4 is more difficult and takes more time. They seem to not want to deal with doing a "check up" on a kid that might be difficult. She basically said "we won't refuse to see them, but since they're so young we don't want them to have a bad experience so nothing ever gets done."
I don't want ehr to have a bad experience either, but that's why you have specialist that know how to work with kids. . . You don't just ignore it until it's easier to deal with. . .
This is what the last dental place we went to said also. Maybe I'll call around and see where else my insurance is accepted and see if I can find a pediatric dentist for them.