Quoting Dicey Wifey:" Sounds like a break up is in order. I'd write a formal complaint... but that's just me. That's not an okay way to treat a patient!"
After the phone call I had, I'm going to.
Reading a review, somebody did IVF. They never called back to tell the lady if she was pregnant or not. She had to log on to her patient portal to see the pregnancy test was negative. When I found out I was pregnant with my daughter I found out online before anybody called me.
Last May I needed medication for my IUI cycle and progesterone. The lady at the front desk told me I didn't need to worry about ordering medication. I was on CD4 and time when the medicine would be ordered it'd be too late to take. I got off the phone almost started crying, DH heard some of the conversation but asked what exactly was said. He called them and asked why they weren't sending in the medication. The lady at the front desk lied to him and said "we told your wife that we're sending the medication into the pharmacy now." About two hours later one of the nurses calls me to confirm what medicine needs to be ordered. A few people who rated my RE has that problem as well.
At the end of May my husband was put on Clomid to help with his sperm. We were told that he would take the Clomid until September and repeat the S/A. In July the nurse called me and said "So, did your husband decided if he wanted to take the Clomid yet?" I said "He's been taking it since the end of may when he got his prescription. He's almost out of Clomid actually.. Could you give him a refill." The nurse said "Well, our records show that he didn't take the Clomid prescription. How could he be almost out of Clomid? I don't think he's taking it right." I had to explain how much Clomid he was given and how it doesn't add up to the amount of time he has to be on it, then she sent in another prescription for him..